Voucher system & donation options for postponed and cancelled concerts

This is done in five steps:

1. You will receive an email with a link from us.
2. When you click this link, you fill in your order number and your email address. This can be found in your order confirmation email. Have you lost your order number or confirmation email? Head to your Paradiso account to retrieve your information.
3. You will now receive an email with a unique link to access your order. On this page you can indicate which option you would prefer: a voucher, refund or a donation.
4. After submitting your choice, you will receive a confirmation e-mail.
5. You can expect the vouchers through email within a couple of weeks. From the moment of sending, vouchers are valid for at least 24 months and can be used for programmes organized by Paradiso. Refunds are processed within 2 months. 

You can choose between the following possibilities:

1. A full donation
2. A voucher combined with partial donation
3. A voucher for the full amount (including service fees)
4. A refund combined with a partial donation*
5. A full refund (including service fees)*

In the case of a postponed program, you can also choose to keep your ticket, as it will remain valid for the new date. In that case you do not have to submit a decision and no further action is required. 

* The refund option will become available two weeks after you've received the e-mail with these options.

Be aware that the voucher scheme is currently only available for programmes that have been rescheduled or cancelled. We ask for some more patience if we are still looking for a final solution for your programme.

Please let us know in an email to [email protected], mentioning your order number if you've missed our email and your event is cancelled or rescheduled.

You cannot combine the options refund & voucher. It is possible to mix voucher and donation, or refund and donation.

Indeed, only percentages are shown on the page on which you submit your choice. You can find the amount that is 100% in your order confirmation. Have you lost your order number or confirmation email? We will send you the email again if you submit your email address on this page. You will receive the order in your inbox (or spam box) whitin a few minutes. 

For example:
You made a purchase with a total value of 50 euros, as stated in the confirmation email. You want to donate 25 euros and receive the remainder as a voucher. In this case, you opt for a 50% donation.

If you keep your ticket without going to the event in question, you may be depriving another visitor of the opportunity to attend the program. If you want to support Paradiso and artists, you can choose an option to waive the refund and donating 100% of the ticket price.

You can find the Additional Terms and Conditions here.

As a costumer, you have the right to request a refund. You will receive your full refund (including service charges) within one month of the new date for the postponed event, or within two months in the case of a cancellation. Whilst we will always endeavour to have your refund processed as quickly as possible, we recognise that a two month wait can be an inconvenience. You might consider reselling your ticket or still opting for a voucher. 

The coronavirus crisis is an exceptional situation of unprecedented magnitude, impacting every one of us. To ensure we all have the opportunity to enjoy the diverse range of cultural events, it is important to secure the future of locations such as Paradiso. You can contribute to this cause by choosing to purchase the voucher-option or by donating you ticket. This scheme has been endorsed by the government, as the cultural sector will collapse without support. 

As a costumer, you have the right to request a refund. You will receive your full refund (including service charges) within one month of a new date being announced for a postponed event, or within two months in the case of a cancellation. Whilst we will always endeavour to have your refund processed as quickly as possible, we recognise that a two months wait can be an inconvenience. You might consider reselling your ticket or still opting for a voucher. 

It is only possible to cancel your complete order to convert it into a voucher or refund. Do you have a spare ticket? Please sell it on an external reseller platform, or place a new order for the amount of tickets you want and cancel the original one. Please keep in mind the payment terms we have for reimbursing.

A membership does not have a fixed expiry date: your membership automatically activates the first time it's being scanned at the doors and is valid for 30 days from that moment onwards. You can save your membership for your next visit to Paradiso.

If you bought a membership in combination with your event tickets, these can be cancelled.

If you have bought a hard copy ticket, for example at Concerto, we kindly ask you to fill in this form and send it to us with your ticket(s) attached. We will send a full refund within a couple of weeks.

Only the original buyer can request a voucher. You can contact TicketSwap/the point of purchase to ask whether your ticket is still valid, as the original buyer may have returned the ticket. Please note that it is not possible for us to guarantee the validity of tickets that were not purchased directly from us. 

You can use your voucher for all programs for which Paradiso provides tickets, these are almost all programs you see in our overview. In the ticket shop you can use the credit of your voucher to buy tickets. It is not necessary to make up the full amount of your voucher at once. If you have some credit left, you will receive a new voucher in your e-mail. 

The expiration date of the voucher is indicated in the same email you received for the voucher. Your voucher is valid for a minimum of 24 months from the time we send it. The voucher can be redeemed for concerts taking place on any date, provided the date of purchase is prior to the date of expiration.

If you have not used the (complete) voucher after 24 months of receiving it, you will receive a refund on your last chosen payment method within one month. In case you received someone else's voucher and didn't use it at all, the original ticket buyer will receive the amount back.

No problem. You can add the voucher to your order and pay the remaining amount via your preferred payment method. 

No problem; It is not necessary to make up the full amount of your voucher at once. If you have some credit left, you will receive a new voucher in your e-mail. 

You will receive your voucher about two weeks after the form for your event is closed (closing date is mentioned in the e-mail you received), provided you have received a confirmation of your successful registration. At this moment, all vouchers for forms that closed on or before June 28th, are sent. 

Have you not received the voucher? Please check your junk mail for an e-mail from our ticketing partner Paylogic. Still can't find the voucher e-mail? Please reach out to Paylogic through this page.

Absolutely. A voucher is transferable and not personal. 

We would really appreciate that! You can transfer a donation to our account: NL36 RABO 0393 7646 99 to Stichting Paradiso Amsterdam, with the description: 'Donation'. It is also possible to support us by buying a year membership or merchandise, or doing a donation through our webshop (English info in the tab on the bottom of the page). 

Possibly, as Paradiso is a Public Benefit Organisation (PBO) and has charity status. In that case you have to reach a certain threshold amount. For more information, see this page. 

If you keep your ticket without going to the event in question, you may be depriving another visitor of the opportunity to attend the program. If you want to support Paradiso and artists, you can choose an option to waive the refund and donating 100% of the ticket price.