What's on

Waiting Lists

For some of our sold-out programmes, you can be put on a waiting list. Ticket buyers can offer their ticket to the next person on the list. Read all about it on this page.

Returning a ticket

Can't make it to a show? Offer your ticket to the next person on the waiting list and get your money back. 

  1. Go to the order overview in your Paradiso account.
  2. Select your order and then choose 'Sell'. 
  3. Select which tickets you would like to return and press 'Confirm'. 

As soon as someone signs up for the waiting list, you will receive the full purchase amount for the ticket back through the payment method you have chosen. The seller will be charged €1,50 per ticket for this service.

Only the original purchaser of the ticket(s) can sell the tickets. This means that if you got your ticket in your account through a friend and you can't make it, you should ask your friend to return your ticket. 

Please note: for programmes with a waiting list, tickets will be sent shortly before the start of the programme. It is not possible to sell your ticket(s) through other channels.

FAQ for sellers

Sign up for the waiting list

Would you like to visit a programme but it is sold out already? Sign up for the waiting list and get a notification when returned tickets are made available. This is on a first come, first served basis. 

Sign up for the waiting list:

  1. Visit the programme page on our website and click on the waiting list link.
  2. Choose the ticket you would like to apply for. You can place up to 1 request per programme per e-mail address for a maximum of 2 tickets. Log in or register for a Paradiso account to complete your waiting list request. You will receive a confirmation e-mail from Paylogic
  3. As soon as your requested ticket becomes available, you will receive an email with a request to complete your payment within 48 hours. If you do not complete payment within these 48 hours (8 hours if the event takes place within five days), your reservation will be cancelled and the ticket goes to the next person on the waiting list.

FAQ registering for a spot on the waiting list