The virtual queue

The virtual queue works on a first come, first served base. Everyone in the queue has a spot in the line and will be served accordingly. A spot in the queue does not give any guarantee on tickets.

You can, but you don't need to enter hours before; everyone who's queuing on the ticket page the moment the on sale starts, will be automatically assigned a random spot in the queue. For this, it does not matter whether you've been in the queue for one minute or one hour. Opening the queue page too early might result in a broken connection between your browser and the server, which means no queue number can be provided. If you arrive on the ticket page really early, you can avoid this by refreshing the page a few minutes before on sale time. 

All visitors that enter the ticket page after the on sale started, will be assigned a spot at the back of the queue.

If you refresh the page, your place in the queue will be cancelled and you'll be assigned a new spot at the back of the line. We advise to not refresh the page. You'll be automatically forwarded to the ticket page as soon as you've reached the front of the line.

Opening multiple tabs in a browser does not increase your chances of getting tickets.

If a concert sells out while you're still in the queue, we'll post a message in the queue. You'll see this message automatically. We'd like to remind you that you cannot refresh the page. If you do, you'll be assigned a new spot at the end of the queue.

Pro tip: for most popular events, we open a waiting list as soon as the event is sold out. Check the messages in the virtual queue or the information on the programme page on our website